Collection services

Business style

1- The company is dealt with through a system of transferring a monthly list of defaulting clients from the bank. It is not required that the list contain different names per month. Rather, the clients who have ended their indebtedness or who have paid the arrears are removed and converted again to regular customers, and other names are added that the bank or the company sees. The contracting party shall follow them up with the knowledge of the institution.

2- The cases are distributed to the collection agents allocated to the company according to the work system followed in the bank or the company contracting with it (where Cairo and other cities are divided into geographical regions and each delegate is specialized in a region .. and each company or bank has its own group of collection agents in addition to a person responsible for The group (the group supervisor) follows up the daily work for them and follows up the institution and the bank or the company contracting with it and is the link between them and the collection agents).

3- The collection work begins with visits to clients at appropriate times - and the collection agent makes four daily visits as a minimum, then delivers a letter from the institution to the client

Urges him to pay off the debt - then the collection agent makes a second visit at a later time to the customer who did not pay as a result of the first visit.

4- In the event that the first month ends without the customer paying or negotiating to schedule the debt, work on it continues through the collection agents in the second month, then the case of the customer who did not show any response is assessed and he addresses the contracting company to agree to take legal measures against the customer with sending original bonds The indebtedness of the institution.

5- Each collection agent shall set a target of the amounts he is assigned to collect, and the commission shall be determined according to his achievement of this target. The largest number of customer indebtedness that he follows up during the first month.

6 - Mr. Happy George - has been appointed as the director of the collection department of the company because of his experience of more than twenty years in dealing with banks and companies in the field of collecting bad debts of all kinds, especially Islamic Murabaha, as he was holding the position of director of collection for Abu Dhabi Islamic Bank in the Egyptian Company for Services Collection located in the center of Cairo, and during his work in it he was able to achieve a quantum leap for the target in collecting the debts due to the bank, and he became wanted by competing companies to work with, then he started working for Credit Agricole Egypt Bank before being appointed as a manager of the collection department in the institution due to his good reputation and unprecedented competence.

.. In addition to an integrated team of managers and supervisors of groups and collection agents who represent the elite among all companies operating in the same field.

- Where the company's main headquarters is located in Cairo at No. (45 bis Champollion Street - next to the Supreme Court House in downtown Cairo)

- The Foundation also covers all the governorates of the Republic with collection agents, with a minimum number of three collection agents in each governorate capital, and they are increased according to the volume of collection work according to the monthly domain, and in particular the governorates of Upper Egypt / Fayoum, Beni Suef, Minya, Assiut, Sohag, Qena, Luxor, Aswan and the Red Sea Governorate

- We also trained them on the systems used in the institution, and other branches are being established in the governorates.